Privacy notice

SmashUp operates this marketplace and is the responsible party for the personal information described here. Privacy requests can be sent through enverjonkers75@gmail.com.

• Player details such as name, email address, phone number and playing level.
• Booking details, including coach, time, venue, coaching goals and notes you submit.
• Coach application and account details, including contact details, profile information, credentials, availability and client notes.
• Payment status, amount and transaction references where checkout is enabled. Vevora does not store full card details; Paystack handles those details on its hosted checkout.
• Basic technical and security information produced when you use the site, such as request logs, device or browser information and IP address where our hosting providers make it available.

• To create, confirm, manage and support coaching bookings.
• To let coaches manage their availability, requests and client relationships.
• To review coach applications and help keep the marketplace trustworthy.
• To prevent abuse, investigate incidents and secure the service.
• To meet legal, accounting and dispute resolution obligations.
• To send service messages. Marketing messages will require an appropriate choice and will include a way to opt out.

We process information where it is needed to provide the service you requested, where you consent, where the law requires it, or where a legitimate operational or security interest is not overridden by your rights.

A booked coach receives the player and session details reasonably needed to deliver and coordinate that lesson. Players receive the coach, time and venue details needed for their booking.

We also use service providers for hosting, databases and, where enabled, email and payment processing. They may process information only to provide those services or meet their own legal duties. Some providers may process information outside South Africa; we will use appropriate contractual and legal safeguards where required.

We do not sell personal information.

We retain information only for as long as reasonably needed for bookings, accounts, support, fraud prevention, legal records and disputes. Retention periods differ by record. We then delete or anonymise information when it is no longer required and the law permits deletion.

We use reasonable technical and organisational safeguards, but no internet service can promise absolute security. Please use a unique password and contact us if you suspect misuse of your account or booking information.

Subject to the Protection of Personal Information Act, 2013 (POPIA), you may ask whether we hold your personal information, request access or correction, ask for deletion where appropriate, object to certain processing, or withdraw consent for future processing.

Start with enverjonkers75@gmail.com so we can investigate and respond. You may also lodge a complaint with the Information Regulator South Africa. We may need to verify your identity before releasing or changing information.

We may update this notice as the service changes. The current version and its effective date will remain on this page. Material changes affecting existing users will be communicated where reasonably possible.